From the moment you book your first service, we want you to feel at ease. You’ll receive a friendly welcome email or text confirming your appointment details and what to expect. When you arrive, our team will greet you, confirm your booked service, and offer a complimentary beverage, cookie, and mint. You’ll enjoy a guided tour of our calm, modern and Bali-inspired space, and have access to complimentary Wi-Fi so you can relax before your service begins.

Your stylist will begin with a thorough consultation to understand your hair goals, lifestyle, and maintenance needs. Together, you’ll create a personalized three-visit plan to support healthy, beautiful hair long-term.
You’ll see examples of your stylist’s previous work for inspiration and confidence in your service.
During your visit, our talented assistants ensure every detail feels effortless —enjoy a soothing hot towel service, with or without essential oils — it’s your moment to unwind.

Before you go, your stylist will share easy maintenance tips and product recommendations tailored to your hair type and color.

Earn points on every purchase: for every $100 spent on premium hair care products, receive $10 off your next retail item or a $10 gift card on us.

We’ll help you pre-book your next appointment to keep your cut, color, or style looking fresh.

Shortly after your visit, you’ll receive a follow-up message to ensure you loved your experience and results.

To help your stylist deliver your best color or blonding results:

•  Arrive with clean or moderately clean hair.

• Avoid root cover-up sprays before color or foiling appointments, as color cannot properly deposit through them.

• Simply put: the cleaner the hair, the cleaner the lift — perfect for bright, even, and healthy results.

Our apprentice stylists are talented professionals in training under the mentorship of our senior team. They provide thoughtful, precise services and exceptional client care while refining their craft. Booking with an apprentice offers an accessible way to enjoy a professional salon experience while supporting the next generation of stylists.

We collect your name, phone number, and email to provide a smooth, professional salon experience.Your information helps us:

• Confirm and remind you of appointments via phone, SMS, or email

• Communicate quickly about any changes to your appointment

• Share upcoming salon promotions, product launches, or events — but only with your consent

Your preferences always come first. You’re in control of what updates you receive.

• We kindly ask for 48 hours’ notice for cancellations or reschedules to avoid a fee.

• If you’re running more than 15 minutes late, we may need to adjust or reschedule your appointment to respect all clients’ time.

• If you or someone in your household feels unwell, please reschedule — your health and our team’s wellbeing are always the priority.

• In the rare event that we may need to reschedule on our end, we’ll do everything possible to find a new time that works best for you.